Privacy Policy

ShopEase Limited ("we", "us", "our") respects your privacy and is committed to protecting your personal data in line with Kenya's Data Protection Act, 2019. This policy explains what we collect, why, and the choices you have.

1. Information we collect

• Account details: name, email, phone number, delivery addresses.
• Order data: items purchased, payment method and delivery preferences.
• Device data: browser, IP address and pages visited (used to keep ShopEase secure).

2. How we use it

• Fulfil and deliver your orders.
• Provide customer support and process returns.
• Personalise product recommendations and offers.
• Detect fraud and keep accounts secure.

3. Who we share data with

We share the minimum necessary data with payment processors (Safaricom, Airtel, card acquirers), delivery partners and trusted technology vendors. We never sell your data.

4. Your rights

You may request access, correction or deletion of your data at any time by writing to privacy@shopease.co.ke. You may also lodge a complaint with the Office of the Data Protection Commissioner.

5. Cookies

We use essential cookies to keep you signed in and remember your cart. Analytics cookies help us understand how the site is used. You can disable non-essential cookies in your browser settings.