Buyer protection
Shop with total confidence.
Every single order on ShopEase is backed by our buyer-protection guarantee — at no extra cost to you.
Authentic products
Every seller is verified and we test-buy regularly. Counterfeits are removed and sellers banned.
14-day money-back
If your item is faulty, damaged or not as described, get a full refund within 14 days.
Secure payments
Payments are encrypted end-to-end. Your card and M-Pesa details are never stored on our servers.
Dedicated support
Real humans, 7 days a week. Average response time is under 4 hours.
How to file a claim
- Open the order in My Account → Orders.
- Tap Report a problem and choose the reason.
- Upload photos or video where helpful — most claims are resolved within 48 hours.
- Once approved, your refund or replacement is processed automatically.